Free Shipping on Orders Over $150 Handcrafted Genuine Leather Easy 30-Day Returns Worldwide Free Shipping on Orders Over $150 Handcrafted Genuine Leather Easy 30-Day Returns Worldwide
SAAD GUILD

Frequently Asked Questions

How long does shipping take?

Orders ship within 48 hours. Domestic delivery takes 2–4 business days; international 5–10 business days with tracking.

What is your return policy?

Unworn pieces can be returned within 30 days for a full refund. Return shipping is free on domestic orders.

Do you make custom or bespoke pieces?

Yes. Send measurements and reference images through the form and our pattern-maker will reply with a quote and timeline (typically 4–6 weeks).

Do you ship internationally?

We ship to over 40 countries. Duties and taxes are calculated at checkout for most destinations.

How should I care for my leather?

Wipe with a dry cloth, condition twice a year with a neutral balm, and store on a broad hanger away from heat and direct sun.

Can I visit the atelier?

Yes — the flagship showroom on Tannery Row includes a viewing window onto the workshop. Bookings are recommended on weekends.